IT (Information Technology) Managed Services Provider

Unleash the potential of an enterprise-grade IT team

An integral part of your business, there is no organisation that can fully function without IT systems. Yet, any downtime can be expensive, while as emerging technologies ranging from virtualisation to computing have rendered these progressively more complex, managing your business technology and their consistent maintenance may have become impossible for your team to handle and stay on top of it all.

From providing constant network availability and monitoring to expert and proactive support that ensures your systems are up-to-date, as well as the provision of hardware and software that the customer might request, managed services is a holistic approach towards constantly improving and supporting your IT infrastructure and is the ideal end-to-end solution for businesses across the board.

Get it done the right way with PTL

Technology should not be a burden but rather a catalyst for your business. With the aim to increase your operational efficiency and prevent any downtime or IT performance failures, you can select full monitoring and maintenance of all your IT infrastructure or you may leave it in our expert hands to design a managed support plan that will fit your particular needs. Our proactive take means that we can manage updates and sort any issues before they affect your end-users.

A Broad Range of Services

Whether you’re interested in network infrastructure monitoring and management, database administration, application support, IT security, vendor management, procurement management, Windows patches and updates, systems monitoring, preventative maintenance, on-boarding and off-boarding of users, setup and monitoring of backups, PTL can provide a number of services ensuring that your IT system works for you and not against you.
Flexibility

Flexibility is at the very centre of our managed services, while transparency and accountability are what underscores our relationship with our customers so that you can obtain complete visibility of the services you are purchasing.
Highly-Responsive IT Support

Taking a customer-centric approach to support, with our managed services you are in control. Select whether you’d like to pay a monthly fee or simply pay for what is needed, opt to have support delivered remotely or on-site. Our services include a dedicated service desk, 24/7/365 support and portal access to our support system, while we can also provide weekly or monthly reporting on service calls.
Consistent Quality

ITIL aligned and constantly centred on ongoing service improvements, we provide consistent quality IT support by our experienced professionals who will visit you on a monthly basis to assess the service, while we will highlight possible improvements that could benefit your business.

Managed IT services that add value to your business

Running your IT operations requires time and money, as well as an array of skills and tools. But why worry about the state of your network or second-guess its reliability when you can free up valuable time and resources?

With a vested interest in ensuring your technology requirements are met, we can enable your operations by delegating it to our team of highly trained experts. In this way, you are free to drive your company forward and focus on your core business value, while we take care of everything else.

Peace of mind – a major setback for any company, when disaster strikes managed services can provide the appropriate support response every organisation needs, ensuring that recovery happens within minutes rather than days. Your business must continue, so we’ll make sure that this takes place.
Business value – from optimising your business processes to reducing costs, freeing up time so that your staff can achieve more and develiver a stable IT platform for new business applications, managed services offers true business value.
Innovative technology – armed with the latest technologies, network management software and virtualisation capabilities, businesses can make the most of the latest technology without needing to maintain the systems themselves.
Improved IT security – the security of your organisational and operational processes should be at the forefront of your priorities. Our services are adaptable to both security linked to technology, as well as security associated with legislative regulations.